📍 Location: Colombo, Sri Lanka

🏢 Company: CASA BPO

✨ Job Responsibilities

• Resolve operational tickets efficiently in accordance with SOPs and provided training.

• Cross-check reports to ensure accuracy and consistency of information.

• Utilize system backend knowledge effectively in daily job tasks.

• Communicate and coordinate with colleagues as needed to resolve customer tickets.

• Proactively ask questions and learn when encountering tasks or problems that are unclear.

• Maintain teamwork, provide guidance and support to CASA BPO colleagues, and contribute to problem-solving.

 

✅ Job Requirements

• Degree in Business Management, Operations or a related field.

• Proficient with computers, including Microsoft Excel or Google Sheets.

• Familiarity with browser extensions and basic troubleshooting is a plus.

• Quick learner, flexible, inquisitive, and analytical.

• Able to work independently with minimal supervision.

• Shows initiative, adaptability, and attention to detail.

• Professional attitude, strong work ethics, and respect for authority.

• Good communication skills, emotional maturity, and team-oriented mindset.

• Applicants must be 30 years old or below; exceptions may be considered based on skills and potential, subject to senior management approval