📍 Location: Colombo, Sri Lanka

🏢 Company: CASA BPO

✨ Job Responsibilities

• Provide professional customer support with a positive and empathetic attitude.

• Respond quickly to inquiries and resolve complaints effectively.

• Learn our products and services to answer customer questions.

• Coordinate with colleagues and ensure smooth communication.

• Share feedback to improve customer service processes.

• Focus on delivering customer satisfaction at all times.

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✅ Job Requirements

• Minimum HSC / High School Diploma.

• Basic skills in English & Bengali (speaking and writing).

• Computer knowledge (typing, email, online tools).

• Age: 22 – 26 years old.

• Positive mindset, disciplined, and ready to follow instructions.

• Strong communication, empathy, problem-solving, adaptability.

• Prior customer service experience is an advantage.

• Must have own laptop/PC + headphones + private room (for online pre-training).

• Willing to relocate to Colombo, Sri Lanka.

• Able to work 8–9 hours daily, 6 days a week (weekly day off).

• Must be flexible for shift rotation (morning, afternoon, night).